![]() And HappyFox Chat widget will be visible on your site. Administrators can choose from 35 languages like English, Deutsche, Arabic, Portuguese, Dutch, Russian, Czech, Swedish, etc., to provide hassle-free customer support in the language of your choice. Step 6: Copy HappyFox Chat Installation code and paste it on content section. HappyFox Help Desk software talks in real-time in multiple languages to offer a complete package of multilingual support. Help Desk Ticket Management Software Features.Web based email ticketing, Knowledge base management, Self service portal, SLA escalation and CRM Integration. ![]() In the sidebar, click on Text and you will be able to add a title and Content. Get a one-on-one demo, that’s quick and focused on your business needs. Invite to ChatKeyboard Shortcuts in HappyFox ChatLive TranslationLive Typing PreviewManaging Tags in HappyFox ChatMissed ChatsMonitor ChatsMulti-widget profileOffline MessagesPassword policiesSend incoming chats to one department/agentSend/receive SMS as ChatSetting up Custom SAML SSO on your HappyFox Chat accountSetting up G Suite SSO on your H. Log in to HappyFox Chat and click on Manage Widget from the main menu. Step 5: This will add the Text widget to your sidebar. Last Responded - The Time/Day on, when there was a last response that was being sent to the customer from the staff, in HappyFox HelpDesk. The remove branding feature allows you to hide/remove the 'Powered by HappyFox Chat' branding on the chat widget on the website and chat transcript emails (both agent and customer end). Provide the name, heading, description, Widget tab text, Support Widget Custom Text, Widget tab positions, Embed options and Support Widget options. Status - Status of the Ticket in HappyFox HelpDesk.Īssignee - The staff/agent to whom the ticket is assigned to, in HappyFox HelpDesk.ĭue Date - Due Date for that ticket in HappyFox HelpDesk. Reporting & Analytics Build a Culture of Continuous Improvement with Data & Metrics. Multi-Brand Chat Widget Manage chat widget for many websites from a single interface. Ticket ID is a hyperlink which on being clicked, will be directed to the particular ticket in HappyFox HelpDesk. Live Chat Translation Automatically detect and translate customer conversations. Ticket ID - The Chat Transcript will be created as a ticket in HappyFox HelpDesk, whose ID will be displayed here. On clicking any of the chat transcript under Chat history, you can view the corresponding chat ticket's details on the right bottom. Below are the details fetched from HappyFox to the chat transcript: ![]() For every completed/missed chat ( with email id/phone number) and offline message, new tickets are created on helpdesk. Once you click on the Pencil icon, you will see the option where you can re-edit the. Click on the Particular queue from your list and hover over the name of the Queue to click on the Pencil icon. If you have integrated HappyFox Chat with your HappyFox helpdesk account, you can view the ticket details on each chat transcript under the History section of your chat account. Once you have set up the queue, and if you would like to re-update the conditions or delete the queue from the list please follow the steps below.
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